Refund Policy for Marketplacemarke NZ Orders

Plain-English Refund Guidance

We provide a straightforward process for requesting returns and refunds, with clear response timelines and support contact details.

Refund requests should be submitted within 14 calendar days from delivery date unless a longer mandatory period applies by law.

Items should be unused where applicable and returned in original packaging unless the product arrived damaged or incorrect.

Send your order details, contact information, and reason for request to service@marketplacemarke.world for review.

Requests are reviewed case by case. A response is generally provided within 7 business days.

Approved refunds are issued to the original payment method where technically possible, subject to banking processing times.

Return shipping terms depend on request reason, product condition, and applicable consumer law requirements.

This policy does not limit non-excludable rights under applicable law, including rights under the Consumer Guarantees Act 1993 where relevant.

Information on this page is presented in line with transparent business communication principles reflected in New Zealand fair trading requirements.